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Policies and Procedures

Payment for Services

All payments for services are due on the day the service is performed. Clients may make payments in advance for a series of treatments, or pay on the day the service is given. Checks, cash, Visa, Mastercard, Discover, and American Express are all acceptable forms of payment. There is a $25.00 fee for any returned checks. If a check is returned, a different form of payment will need to be used for future purchases.


Session Length

All sessions are offered in 30, 60, 90 and 120 minute sessions. This time includes in-take/out-take discussion and client preparation time (getting on and off the table and dressing, etc.). If a sudden illness, behavioral issue, or accident interrupts the massage session, it comes out of the scheduled massage time. If proceeding with the massage session is not possible, then payment up to the nearest half-hour of the scheduled time is expected.  If a client is late for their appointment, it comes out of their scheduled massage time and full payment for the session will be expected.


Session procedure

Massage sessions are usually performed on a massage table while the client is undressed.  Draping will be provided to insure the comfort and safety of both the client and therapist.


Outcall sessions may be performed with or without clothing depending on the client's preference and comfort level. If the client remains clothed, the therapist will work through the clothes or around the clothes (removing socks, braces, helmets, and rolling up pant legs, sleeves, or shirt backs as much as possible to access skin and muscle tissue).  For this reason, it is recommended that the client wear loose, comfortable, stretchy clothing during sessions if they choose to remain clothed.   Massages will take place on whatever surface is most beneficial for the client’s needs (i.e. massage table, massage chair, bed, floor mats, wheelchair, etc.). Bolsters, cushions, pillows and blankets may be used to provide comfort to the client. Extra measures to ensure client safety may be necessary (such as use of a safety belt to prevent falling), but will only be implemented with client/legal guardian or team approval. If massage is performed without clothing, then proper draping technique will be used at all times to protect the client’s comfort and privacy. Special Kneads LLC and any therapist providing services are not responsible for damage or stains on clothing, linens, furniture or other surfaces caused by oils, creams or other products used during the massage session.  


Updates to Health Information

It is the caregiver’s / staff member’s responsibility to inform the massage therapist of any changes or updates to the client’s health information before each massage session. There shall be no liability on the massage practitioner’s part should they fail to do so. It is inadvisable to receive massage when the client has a fever, contagious illness or infection, as this puts the client’s and the therapist’s health at risk. Please inform the massage therapist if there are any contraindications present prior to their arrival. If the caregiver/staff member is unsure of whether or not the client should receive massage, please call the massage therapist to discuss it. In some cases, physician permission may be required before proceeding.  All client health information is kept confidential.



If the client is unable to call themselves, caregivers / staff members of the location where the massage will be taking place must inform the massage therapist if the client is unable to keep the scheduled massage appointment due to illness, injury or absence. If the massage therapist shows up for the massage and the client is absent or unable to receive due to illness or injury, then payment for the service is expected.


Client Transfer and PPE

Caregivers / staff members will be required to assist the massage therapist in the proper lifting / movement of the client when necessary. There shall be no liability on the massage practitioner’s part if injury occurs during the lifting/moving process, unless the injury was the direct result of negligence on the massage therapist’s behalf. Caregivers / staff members are responsible for moving clients requiring special handling or specialized equipment. It is also the responsibility of the caregivers / staff members to inform the therapist of the need for any PPE (Personal Protective Equipment) such as gloves, masks, gowns, etc., and provide such materials as needed.


General Disclaimer

Massage/bodywork is provided for the basic purpose of relaxation and relief of muscular tension. If the client experiences any pain or discomfort during the massage session, he/she should immediately inform the practitioner so that the pressure and/or strokes may be adjusted to my level of comfort.  Massage or bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment.  Clients should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment.  Massage/bodywork practitioners are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.


Because massage/ bodywork should not be performed under certain medical conditions, Clients must affirm that they have stated all known medical conditions and answered all questions honestly.  Furthermore, clients must agree to keep the practitioner updated as to any changes in his/her medical profile and understand that there shall be no liability on the practitioner’s part should they fail to do so.


Any illicit or sexually suggestive remarks or advances made by clients towards the therapist will result in immediate termination of the session, and the client will be liable for payment of the scheduled appointment.  If payment has already been made, no refund will be given.



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